WE STAND BEHIND THE PRODUCTS WE SELL.
The products on our website are non-perishable.
There’s no need for excuses. If you buy any product from our website or catalog and decide to return it, please read our returns policy before you do so.
This disclaimer governs your use of our website; by using our website, you accept this disclaimer in full. If you disagree with any part of this disclaimer, please do not use our website. For privacy details please follow this link to read these terms as well.
General Terms & Conditions
The Cascade House Embroidery site was created for the exclusive use of our customers, and is intended for you to buy our products only. No online information and images may be duplicated, redistributed or modified in whole or part without prior written authorization from Cascade House. All Cascade House Embroidery policies, terms and conditions are subject to change without notice. If the General Terms and Conditions provided on our Web site do not answer your specific questions, or if you need more detailed information, please contact our Office on 03 5345 1556 +61
Cascade House Embroidery reserves the right to cancel any order without notice for any reason.
Prices Information & Availability
All amounts quoted on our web site are in Australian dollars (AUD$)
Our website is a binding quote from the time of payment only. Because of the nature of the business, prices, product information and availability are subject to change without notice and at the time of order. We do our best to provide the most accurate, up-to-date information, but errors do occur and we reserve the right to make changes without notice. If the price has to be adjusted before shipping we will give you the option of canceling the order or if you if you agree to the price difference, we will ship the product right away.
Anticipated delivery dates are based upon postage delivery. Please read that specific section.
Typographic, Photographic and Technical Errors
Although we do our best to achieve 100% accuracy, occasionally errors and inaccuracies do occur. Should you encounter an error or inaccuracy, please inform us so it can be corrected. Products and packaging depicted may differ from stock available at the time of shipment.
Images relating to the threads, ribbons and yarns on the web site are representative of the standard of goods able to be produced from the base products we use. We provide no warranty or guarantee that the items you purchase will be identical in colour of those in the images we provide.
Warranty Disclaimer and Limitations on Liability:
Our products come with guarantees as per the Australian Consumer Law. You are entitled to a replacement or refund if returned on the day purchased and any fault identified by us as being a product issue.
Any products supplied by Cascade House Embroidery and manufactured by third parties are entitled to warranty claims as below. The Customer must pay return to store costs in full.
CASCADE HOUSE EMBROIDERY PASSES THROUGH TO ITS CUSTOMERS ALL MANUFACTURERS’ WARRANTEES AND GUARANTEES THAT ARE PROVIDED FOR THE PRODUCTS IT SELLS. CASCADE HOUSE MAKES NO ADDITIONAL OR INDEPENDENT WARRANTIES (UNLESS STATED OTHERWISE).
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, CASCADE HOUSE EMBROIDERY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CASCADE HOUSE EMBROIDERY SHALL UNDER NO CIRCUMSTANCES BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFITS OR OPPORTUNITIES), OR PUNITIVE DAMAGES, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE MAXIMUM LIABILITY OF CASCADE HOUSE EMBROIDERY FOR ALL DAMAGES SHALL BE LIMITED TO AN AMOUNT NOT TO EXCEED THE PURCHASE PRICE OF THE PRODUCT. LIKEWISE, Cascade House WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ITS WEB SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. ALL MERCHANDISE IS SOLD “AS IS”. PLEASE CHECK MANUFACTURER PACKAGING AND MATERIALS FOR COMPATIBILITY. Cascade House Embroidery MAKES NO WARRANTY AS TO THE PERFORMANCE OF ANY MERCHANDISE SOLD. WE ARE NOT RESPONSIBLE FOR misuse or unintended use of products and any resultant unintended outcomes of any nature.
THIS DISCLAIMER BY CASCADE HOUSE EMBROIDERY IN NO WAY AFFECTS THE TERMS OF ANY APPLICABLE MANUFACTURERS WARRANTIES OR GUARANTEES. CASCADE HOUSE EMBROIDERY WILL PROVIDE COPIES OF SUCH WARRANTIES AND GUARANTEES UPON REQUEST BY CALLING 03 5345 1556 +61 CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS AND REMEDIES THAT VARY FROM STATE TO STATE.
Title Risk of Loss:
Title to items being purchased passes from Cascade House Embroidery to the purchaser at the time of shipping. Customer takes on full liability for safety and validity of delivery address given to us at the time of purchase. Cascade House Embroidery will not incur any forwarding costs on shipments. Cascade House shall not be responsible for damages or delays resulting from Acts of God, war, riot, seizure, terrorist activities, embargo, or other acts or events nothing within the reasonable control of Cascade House Embroidery.
Logos, Trademarks, Service Marks:
Cascade House Embroidery and its respective logos are registered trademarks of Cascade House Embroidery and all other distinctive site logos, marks and graphic elements on are trademarks of their respective owners and are subject to applicable trademark protections. All other company, product, and service logos, marks and names in Cascade House Embroidery and online advertising are or may be trademarks or service marks of the companies and organizations mentioned. All trademarks and registered trademarks are used to benefit, without intent to infringe on, the holder of the mark.
Internet connectivity requires access services from an Internet Service provider. Contact your local Service Provider for Internet connectivity and access.
International Orders … (Retail & Wholesale)
All Orders are Shipped by Australia Post (AustPost) Express Post with delivery normally in 8 to 12 days – often sooner (but in some countries the postal service may take longer – up to 20 days)
Customs or Import Duty fees may apply to some imports in some countries – these are not covered by Cascade House.
Cascade House Embroidery policies are subject to change without notice. We do our best to ship all orders as rapidly and accurately as possible. However Cascade House Embroidery is not liable for late or delayed shipments or system failures. Title to items being purchased passes Cascade House Embroidery to purchaser at the time of shipping.
All credit card transactions are automatically charged via our payment gateway/card processor Stripe at time of order. We regret that charging your credit card at shipping time is currently not possible.
Cascade House Embroidery does not collect or store any identifiable card information during the purchase process on our online database or locally on any computer.
While no internet data exchange can be guaranteed to be completely secure, we use a secure eCommerce payment gateway. All Credit Card payments for products through our online ordering system are conducted through Stripe but use of this system is at the users own risk. Customers should read the gateway terms and conditions before purchasing our products.
Electronic Bank Transfer:
Payment by electronic bank transfers allow you to send payment directly to our account. Upon placement of your order you will receive our banking details. There will be some delay as we will have to wait for you to manually transfer your payment to us. Bank transfers normally take around 1-3 working days to become visible in our bank account. Once your payment has been cleared we will then pack and post your order the following day.
We ustilise the services of Australia Post and the terms and conditions of delivery that apply can be found on the website (http://auspost.com.au/terms-conditions.html)
Prices of the shipping of our products is calculated at the time of purchase utilising current Australia Post Express Post pricing and is calculated on a flat rate basis within Australia. International rates are applied on a per Country delivery address provided by you on the web site.
We will use our reasonable endeavours to pack and post your Products to you within 2 working days of the date of issue of your Order Confirmation, however, we do not guarantee that AustPost will deliver within their stated terms. Should any delay occur you will be contacted at the details you provided when you registered on this site.
All goods collected or received must be checked immediately on receipt. Any damage, faults, shortages or discrepancies must be advised in writing to Cascade House within 24 hours of receipt of goods. Signing a carrierʼs delivery note “unchecked” does not absolve the persons receiving the goods from this condition. Cascade House Embroidery will not replace or refund any items that have been reported damaged after this period.